Changing the way we respond to Conflict

Sharon Crooks

Sharon is a CMC accredited Mediator, certified to support conflict resolution in Workplace, Civil & Commercial and Community matters. She has experience of dispute resolution in large multi-national as well as small not-for-profit organisations, and regularly mediates disputes between service providers and their customers, colleagues, employees, trustees, family members and neighbours.

Sharon is a Fellow of the CIPD and has worked in-house in HR teams for Hilton Hotels, Sony Music and Diageo, advising and supporting employees and managers in the UK and internationally. In 1999 she launched her freelance career as a HR consultant, which she continues to combine with volunteering and writing fiction. She has had several novels published, and in 2016 Wiley published her co-authored ‘HR for Small Business for Dummies.’

Sharon’s HR consulting practice is built on long standing client relationships and referrals, and she supports clients as diverse as the National Farmers’ Union and Read for Good, a charity promoting reading for pleasure to children. Her particular focus is on enabling people in organizations to communicate well, whatever the context and whatever the challenge.

Her work spans leadership team strategy sessions, team building, training and coaching, employee relations and conflict resolution, particularly mediation.

Conflict Resolution areas of expertise

Contractual disputes, particularly professional services and disputes between Company Directors

Conflict resolution in the workplace and in leadership teams, particularly in the Charity and Not for Profit sectors

Sharon is an accredited Restorative Justice and Victim Awareness Tutor and volunteers at HMP Brixton as a tutor and as a Community Mediator in two London Boroughs.

Sharon aims to create a safe space where people can place their issues and metaphorically walk around them, to consider them from different angles. This can be very liberating for people who are locked in conflict and enables them to think creatively about new ways forward.

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